First, if you want your team to do anything you need to be a leader. You are the “C” executive of your business so you need to run it with professional leadership. A good start is to understand the key elements of “emotional Intelligence”. This means you control your own emotions, you communicate with transparency …
How to get your team onboard with elective dentistry? Read More »
1. Work on your soft skills. Dentists typically know how to prep a tooth, and render quality dental care. But often their skill sets come up short in communicating the need for the treatment to the patient. How do you improve the communication? Try focusing on these soft skills: Engage the patient with eye contact. …
Dental patients have only three excuses for denying treatment; Time, fear or money Time excuses can be addressed by obviously scheduling enough time! Why that may seem like an obvious statement, front office staff members often do not consistently stick to a scheduling template. Patients on the phone can be quite convincing regarding their “emergency” and …
